Terms and Conditions

 

The terms and conditions listed below apply to all purchases of products in the online shop at www.heting-jewellery.com belonging to Heting Jewellery Co. Ltd., (Company address), Business Registration Number: xxxxxxx (hereinafter Heting Jewellery). These Terms and Conditions and any purchase agreement entered into on the site are subject to Danish law.

By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Heting Jewellery’s online shop. Please read them thoroughly.

We hope you will enjoy using our online shop.

Prices and payment

All prices are listed in HK Dollar and exclude VAT for delivery internationally. In addition to the order total (including freight charges) a fee to cover expenses for import duty and VAT/tax will be charged by selected courier providers when delivering the items to you. The fee must be paid to courier providers before the goods are released. For information on local import duty and local VAT/tax please check with your local tax and customs authorities. We reserve the right to change our prices with immediate effect and without prior notice. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.

Free shipping may be offered in connection with campaigns. Shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.

Heting Jewellery accepts payment with the following payment methods: VISA, MasterCard, American Express and PayPal. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.

SAFE PAYMENT

Heting Jewellery encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with Shopify Inc. and PayPal, who handle payments for purchases made on heting-jewellery.com. Merchant of Record, i.e. the legal entity receiving payment for your purchase is Heting Jewellery Co. Ltd, (Company address), Hong Kong.

PAYMENT WITH PAYPAL

Heting Jewellery offer payment with PayPal. PayPal has your details saved, so all it takes is an email address and password to safely complete your order. If you do not have a PayPal account, you can create one here.

Staffing

You can order online at any time you wish. The Heting Jewellery staff processes orders Monday - Friday 9:00 - 18:00 UTC. Orders placed outside of these hours will be processed on the following business day.

Delivery

Heting Jewellery will ship the goods via selected couier providers (unless otherwise indicated) to a recipient. For exceptions see our shipping guide. Delivery will be made to the delivery address provided by the customer. 

You can expect to receive your order within 7-14 business days when we have the item in stock. As Heting Jewellery cannot guarantee local delivery conditions, Heting Jewellery cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.

As a consumer, you have the right to cancel the purchase order if the delivery is delayed in relation to the applicable agreement.

We insure all shipments against loss and damage while they are in transit from Heting Jewellery to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.

Right of withdrawal

You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods.

To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the return form that is enclosed with your package, but this is not obligatory.

If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewellery, watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.

You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.

Product returns must be sent to the following address:

Heting Jewellery Co. Ltd.
Company Address

Hong Kong
Att: E-commerce

If you wish to arrange for return shipping yourself, then you pay the return shipping cost. Remember to duly insure the shipment so that you may claim compensation from the shipping provider if your package is lost in transit. Remember to enclose your order number so that we can find you in our system and refund your money.

Please note that we do not accept packages sent as cash on delivery.

 

When you cancel a purchase we will refund your payment minus any delivery fee to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned. If you follow the above procedure for returning via our Customer Service, you meet this requirement.

Refunds are transferred to the payment card with which the purchase was made.

These return instructions are also included on the return form that is included with your package.

EXCHANGE

If you wish to exchange a product you purchased, Heting Jewellery will pay the return shipping cost for the first exchange. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.

 

Claims

For claims regarding defects or deliveries that have not arrived, please contact:

Heting Jewellery Co. Ltd.
Company address
Company address
Hong Kong
Att: E-commerce

E-mail: sales@heting-jewellery.com

Telephone: +852 2546 0008

Protection of personal data

Heting Jewellery is subject to rules regarding the processing of personal data. Heting Jewellery collects data about you in different ways in connection with your use of www.heting-jewellery.com. You can read more about our processing of personal data in our privacy policy.

Cookies

We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Read more about our use of cookies in our cookie policy.

Changes to the terms and conditions

The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Heting Jewellery reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date at the bottom of this document. Significant changes will be made public on heting-jewellery.com.

Contact information

We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone +852 2546 0008 or by e-mail at sales@heting-jewellery.com.

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Version 1.0, 4 Aug 2020