Shipping

For all orders a freight fee is charged, irrespective of the number of items you purchase.

The shipping charges and delivery time are calculated from selected courier providers during the checkout.

    All prices are exclusive of VAT.

    Free shipping may be offered in connection with campaigns.

    The shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.

    For security reasons, no orders with a Post Office Box address/number will be processed.

    All shipments are sent via the couriers to a recipient from your selected courier provider at the checkout. For exceptions, see below.

    DELIVERY TIMES

    You can expect to receive your order within 7-14 business days when we have the item in stock*. For concrete delivery time to your specific destination, we refer to your selected courier provider at the checkout. As Heting Jewellery cannot guarantee local delivery conditions, Heting Jewellery cannot provide a guaranteed delivery time at the customer/recipient address. If the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.

    Once your order has been dispatched you will receive an e-mail with your tracking number, so you can follow your parcel all the way on the selected courier provider tracking system . Please be aware that it may take 24 hours before your delivery information is registered in their system.

    IMPORT DUTY AND VAT

    In addition to the order total (including freight charges) a fee to cover expenses for import duty and VAT/tax will be charged by your selected courier providers when delivering the items to you. The fee may need to be paid to courier providers before the goods are released. For information on local import duty and local VAT/tax please check with your local tax and customs authorities.