Exchange and Returns
EASY RETURN SERVICE
You may return any product you have ordered from hetingjewellery.com within 14 days from receipt of delivery of merchandise in perfect condition, excluding custom and special orders.
Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise.
To return any item please contact hetingjewellery.com via email or telephone. Please indicate the reason for the return, and whether you would prefer a replacement, exchange or a refund. All items must be returned directly to hetingjewellery.com.
All goods returned for refund or exchange must be in a saleable condition with original packaging intact and must have original purchaser's information or order number to be processed.
If the product is out of stock at the time we receive your return; we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.
All online refunds will be completed within approximately 7 days of agreement. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by georgjensen.com.
All discounted items are final sale and cannot be returned for refund.
Please call or email to cancel an order.
Cancellations can be accepted on current stock merchandise prior to dispatch.
You can contact us Monday to Friday 09:00 am to 6:00 pm UTC. Outside these hours, you will be able to leave a message and will be contacted the following working day.
Telephone number: +852 2546 0008